SailPing · last updated 12 November 2026
SailPing shows you where your shipping containers are. You add container numbers to your account and we show you their status, route and expected dates.
You can create an account at any time. It opens once you have confirmed your email address, and then you buy credits to track your containers. Until you have bought credits, you can look around an example account with made-up containers: nothing in it is real, tracked or charged.
Keep your password to yourself. You are responsible for what happens through your account, so tell us straight away at contact@sailping.com if you think someone else has access to it. We recommend turning on two-step sign-in.
Please give accurate details when you sign up and keep them up to date. We may suspend or close an account that is misused.
You pay for tracking with credits, bought in advance. One credit tracks one container for one calendar month. There is no monthly fee for tracking and no other monthly limit: credits are what you track with. Your account is one account however many people sign in to it: its credits are shared, and every container added by anyone on your account uses them, including people who have since left it.
You buy credits in the app, at least 10 at a time, at the price per credit shown when you buy, in US dollars. You can pay with PayPal, or by CliQ or bank transfer, which we record and add to your account by hand. When you pay with PayPal, you approve the payment on PayPal's own page, and your credits are added once PayPal confirms it to us. Each purchase paid with PayPal has a receipt you can download from Credits and usage. We may change the price of credits: a new price applies to purchases made after it, and credits you have already bought keep their value.
Credits expire 12 months after the purchase they came with, and the oldest are used first. Credits are not refundable and cannot be exchanged for money; we may, at our own discretion, refund a purchase in whole or in part, and the credits it refunds are then taken off your account. If a payment is reversed or disputed, the credits it bought are taken off your account at once, even if that leaves your account with fewer than none; new containers cannot be added until it has credits again. If a dispute ends in our favour, those credits are given back, expiring no later than the credits they replaced.
A freight forwarder's account also pays for its customers' containers on SailPing, with its own credits. If a forwarder added you as one of its customers, your containers use the forwarder's credits, not yours.
A forwarder's own brand on SailPing, Branding, has a monthly fee of its own, paid apart from credits: $50 a month, which covers up to 5 client companies, and $20 a month for each client company after the 5th. A client company counts once, however many of its people sign in. Each month counts the client companies active on its first day: one you add during a month counts from the first day of the next, and one you switch off stops counting from the next month. The fee is paid in advance, for the next month, with its own button in Credits and usage. The month you open your account is covered by your first payment, made with your first purchase of credits, with the whole of the next month. A month's fee that is not paid is added to your next purchase of credits; nothing stops because of it. A white-label account is priced by agreement.
A container uses one credit for every calendar month in which it is tracked, starting with the month you add it, and a container that is still being tracked when a new month begins uses another for that month. The credit is used when we ask the shipping line about the container in that month; until then it is kept for it. A container we ask the shipping line about in a new month uses that month's credit, even when the answer is that it has been delivered.
Adding containers needs a free credit for each new one: your credits, less those kept for containers waiting for their first lookup this month. If there are not enough, nothing is added and we tell you how many credits are missing: a sheet, a paste or a bill of lading is added whole or not at all.
When a new month begins, every container still being tracked needs a credit for it. If your account has fewer credits than that, the containers its credits do not cover stop being tracked before we ask the shipping line about them, and we tell you which: the containers you added first keep the credits there are. To follow one again, buy credits and Retrack it. From the 20th of each month we warn your account managers, by email and in the app, if your credits will not cover the next month's containers, and again when your account has no credits left.
Stopping a container's tracking, archiving it or removing it ends its use of credits from the next month; a credit already used is not given back. A delivered container stops being tracked on its own. Tracking a delivered container again asks the shipping line whether it has started a new journey: in a new month that uses that month's credit, as above, and if it has not, it stops again before the next month.
To track a stopped container again, press Retrack. That uses nothing more in a month the container has already used a credit for; in any other month it uses that month's credit, as above. A Retrack that will use a credit says so before it is done. Adding, pasting or importing a container you have stopped, or keeping it from a bill of lading, does not track it again; if we could not get its information last month, we ask whether to try again.
If detention tracking is switched on for your account, a delivered container is not stopped at delivery: it keeps being tracked until the shipping line reports its empty container returned, for up to 30 days after it leaves the port, and then stops on its own. Unlike other tracked containers, it uses a credit for each month in which we ask the shipping line about it, and only for those. If the line shows the container starting a new journey before reporting its empty returned, it stops being tracked. We switch detention tracking on or off for your account. A change applies at once, never changes how the month under way is counted, and does not bring back a container that has already stopped.
If we could not reach the shipping line about a container at all, it uses no credit until we can. In the same way, a month in which we could not reach the shipping line about a container at all uses no credit, even if it was tracked before. A month in which the line was reached about a container uses a credit even when no full answer followed: if the line said it had no record of it and the next source we asked could not answer before the month ended, the month uses a credit and the container stops being tracked before the next month; we tell you why, and ask you before it is tracked again. A month in which the only answer was that the line could not be reached just then may also use a credit, and the container then stops in the same way; a bill of lading you track then uses its credit too, and tracking it again that month uses no other. A container the shipping line has been asked about uses a credit even if the line has no information for it yet. If the line still has no information for it 14 days after we first asked, or when a new month begins, whichever comes first, it stops being tracked and uses no credit for the next month, and we tell you why: check its number and its bill of lading, then Retrack it.
A container the shipping line says it has no record of uses a credit for that month, because the line was asked. Unless the line finds it before the month ends, it stops being tracked before the next month and we tell you why: check its number and its bill of lading, then track it again.
A container added in the last three days of a month — or the number of days agreed with you — starts, and is charged, from the next month, unless you ask us to start it at once.
A bill of lading: tracking one uses one credit for that month, whether or not you then keep any of its containers. The first container you keep from it uses that same credit, not another; each further container you keep from it uses a credit of its own, as any container does. Looking a bill of lading up only to see what is on it uses no credit, but needs at least one free credit. Tracking the same bill of lading again uses nothing more in a month it has already used a credit for, or while any of its containers is still being tracked; a container followed for detention still uses a credit for a month in which it is asked about, as above. If we have agreed with you that your account counts by bill of lading, the containers on one bill of lading use one credit between them each month; a change between counting by container and by bill of lading starts with the next calendar month, and the month under way is counted the way it began.
A shipment you type in yourself is never looked up and uses no credit. You keep it up to date; to have one of its containers tracked, delete it and add the container in the usual way.
Importing or pasting containers that are already on your account updates their custom fields and uses no credit.
Credits and usage, in the app, shows how many credits your account has, when they expire, and which containers used them each month.
Container tracking information is not always complete or up to date, and it can change. We show you the most recent information available to us, and we tell you when it was last updated.
If your account has usual free days set, a container with no last free day of its own gets one estimated from the day it was discharged at its port, counting that day as the first. An estimate is marked as one wherever it shows and in the reminders we send. It is not the shipping line's or the terminal's date, a date you or the line give replaces it, and it changes nothing about what you are charged.
Please do not rely on this service alone where a deadline or a cost depends on it — for example demurrage, detention, customs or contractual delivery dates. Confirm anything that matters directly with your shipping line or agent.
We work to keep the service running, but we cannot promise it will be available without interruption.
To the fullest extent the law allows, we are not liable for indirect or consequential loss, including demurrage or detention charges, missed deadlines or lost profit. Our total liability in any twelve-month period is limited to the fees you paid us during that period.
You can stop using the service and ask us to close your account at any time. Any fees already incurred remain payable, and credits left on a closed account are not refunded. You can download your containers and shipments whenever you like with Export. Closing an account does not delete what is on it: on request we will give you a copy of your data and then delete it, apart from records we are required to keep. Our regular backups replace their copies within about ten weeks; the copies we take before each update of the service are kept until we remove them.
When nobody on your account can sign in any more, its containers stop being tracked before the next month and use no credit for it; the month already under way stays counted for every container we looked up in it. If the account is opened again, track a container again to follow it.
These terms are governed by the laws of Jordan.
Write to us at contact@sailping.com about anything in these terms. If a freight forwarder added you as one of its customers, you can also ask them.
To provide the service you asked for, to bill you for it, to keep your account secure, and to contact you about your account. We do not sell your data and we do not use it for advertising.
We email you about your account: to confirm your address, sign-in codes, a notice when your account is signed in to from a device we have not seen before, password resets, a change of email address, invitations, a welcome when your account opens, a warning when your credits run low and, for a freight forwarder, a reminder when a month's Branding fee is not paid yet. About your containers, we email a reminder when a container's last free day comes near or passes (and, where detention tracking is on, when the day its empty is due back comes near or passes), a notice when a container that has not arrived passes its ETA, and a morning summary only if you switch it on in Settings. If you are a freight forwarder, we also email you your customers' last-free-day reminders and past-ETA notices, unless you switch that off in Settings. We send no marketing email.
If your freight forwarder's portal is on its own address, the emails we send you, and its own people, come from its own domain once that is set up, through the same email delivery service, with replies going to its support address.
We share your information only where it is necessary to run the service for you, or where the law requires it. Payments are handled by PayPal, on PayPal's own pages: your card details and your PayPal password never reach us. PayPal tells us whether a payment was made, refunded or disputed, and the email address of the PayPal account that paid.
Outside services do part of the work, each with only what its job needs:
If a freight forwarder added you as one of its customers, they can see the containers and shipments on your account and your name and email address, and can view your account, read only, as you see it, for up to an hour at a time; each time is recorded. We also email them when your containers' last free days come near or pass, and when a container passes its ETA. They pay for your containers. Their own notes and tags on your containers are not shown to you. That is the arrangement you have with them.
Your information is kept on servers in Finland, with an encrypted copy in Germany, both in the European Union. Some of the services above work from other countries, including the United States.
We keep your information while your account is open. Closing an account does not delete it: we keep it until you ask us to delete it, apart from records we are required to keep, such as invoices. Our regular backups keep copies for up to about ten weeks; the copies we take before each update of the service are kept until we remove them.
The app uses only the cookies it needs to keep you signed in and to protect your forms, and remembers a few display choices, such as the dark theme, in your browser. When you sign in, it also leaves one cookie that remembers this browser has signed in to your account before, so that somebody else trying wrong passwords cannot lock you out of it; it holds no password, is sent only to the sign-in, and lasts 180 days. It uses no advertising or tracking cookies. Our website, sailping.com, sets no cookies; it counts its visits without them.
You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Write to us at contact@sailping.com and we will respond within a reasonable time.
Passwords are stored in a form that cannot be read back, by us or by anyone else. So are your sign-in sessions and the links we email to reset a password, accept an invitation or confirm an address. Two-step sign-in is available on every account. Connections to the service are encrypted.
To help you, we can open your account as you see it, for up to an hour at a time. Each time is recorded.
Write to us at contact@sailping.com about anything in these terms or the information we hold.